Terms and Conditions
Terms & Conditions
Please read these Terms & Conditions carefully before using Kaurei.co or placing an order. By accessing this website, you agree to the terms outlined below.
1. Introduction
Welcome to Kaurei.co.
These Terms and Conditions apply to your use of this website and to any order placed through Kaurei.co.
By using this website or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.
2. Business Information
Trading Name: Kaurei
Website: Kaurei.co
Business Name: Matthew Thurston trading as Kaurei
Email: support@kaurei.co
Business Address:
Kaurei.co
Esplanade Gardens
Scarborough
North Yorkshire
YO11 2AP
3. Our Products
Kaurei.co offers a carefully selected range of retail products across multiple categories.
We make every effort to ensure product descriptions, images, pricing and specifications are accurate.
Product images are for illustration purposes only. Colours, packaging, sizes and specifications may vary due to supplier updates or manufacturing changes.
If a product becomes unavailable after an order has been placed, we may offer a replacement, alternative product or refund.
4. Supplier Fulfilment
Kaurei.co works with selected supplier fulfilment partners to process and dispatch customer orders.
Customer support remains the responsibility of Kaurei.co.
Orders containing multiple products may arrive in separate deliveries.
5. Orders
After placing an order you will receive an order confirmation email.
Kaurei.co reserves the right to refuse or cancel an order if:
- Product becomes unavailable.
- Payment is unsuccessful.
- Pricing errors occur.
- Delivery isn't available.
- Fraudulent activity is suspected.
- Supplier fulfilment is no longer possible.
6. Prices & Payment
All prices displayed on Kaurei.co are shown in GBP unless otherwise stated.
Payments are processed securely using trusted payment providers.
- Prices are shown in GBP unless otherwise stated.
- Payments are securely processed through PayPal and other available payment methods.
- Kaurei.co does not store full payment card details.
- Accepted orders are not affected by future price changes.
7. Delivery
Delivery times vary depending on the supplier, courier and delivery destination.
UK deliveries are generally faster than international deliveries, although estimated delivery dates are not guaranteed.
- Delivery times vary by supplier and courier.
- Orders containing multiple products may arrive separately.
- Customers are responsible for providing accurate delivery information.
- Delivery delays caused by couriers or customs are outside our direct control.
8. International Orders
Kaurei.co accepts orders from selected international destinations.
International shipments may be subject to customs procedures and local import regulations.
- Import duties and taxes may apply.
- Customs fees are the customer's responsibility.
- International returns may take longer to process.
- Delivery estimates are provided as guidance only.
9. Cancellations
UK customers generally have the legal right to cancel eligible purchases within 14 days of receiving their order.
To exercise your cancellation rights, please contact our customer support team before returning any item.
Some products may be excluded from cancellation rights where permitted by law.
10. Returns & Refunds
Returns and refunds are handled in accordance with our Returns & Refunds Policy.
Before sending any item back, please contact Kaurei.co so we can provide the correct return instructions.
As some products are fulfilled by different supplier partners, return addresses may vary depending on the product ordered.
11. Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible.
To help us resolve the issue quickly, please provide the following information:
- Your Name
- Order Number
- Product Name
- Description of the issue
- Photos where possible
Depending on the situation, we may offer a replacement, repair, refund or provide return instructions.
12. Customer Accounts
Customers may choose to create an account when shopping with Kaurei.co.
You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out using your account.
If you believe your account has been accessed without permission, please contact us immediately so appropriate action can be taken.
13. Website Use
By using Kaurei.co, you agree to use this website lawfully and responsibly.
- Do not misuse this website.
- Do not interfere with the operation or security of the website.
- Do not copy, reproduce or distribute website content without permission.
- Do not use Kaurei.co for unlawful or fraudulent activities.
14. Product Availability & Changes
We continually improve our product range and website.
Products, prices, descriptions, supplier arrangements, categories and availability may change without prior notice as our business develops.
While we make every effort to keep information accurate, occasional updates or corrections may be necessary.
15. Intellectual Property
All content available on Kaurei.co, including branding, logos, graphics, images, layouts, product descriptions and website design, belongs to Kaurei.co or its respective licensors.
No material from this website may be copied, reproduced, distributed or reused without prior written permission, except where permitted by law.
16. Liability
Kaurei.co shall not be liable for indirect losses, loss of profits, business interruption or consequential damages except where liability cannot legally be excluded.
Nothing within these Terms & Conditions limits your statutory consumer rights.
17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, legal requirements or services.
The latest version will always be published on Kaurei.co and becomes effective from the date it is posted.
18. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales unless otherwise required by applicable consumer law.
Returns & Refunds Policy
Please read our Returns & Refunds Policy carefully before returning any item to Kaurei.co.
1. Introduction
We want every customer to shop with confidence. This policy explains how eligible returns, refunds and exchanges are handled at Kaurei.co.
This policy does not affect your statutory consumer rights.
2. UK Returns
UK customers generally have 14 days from receiving their order to notify us that they wish to return an eligible item. Once notified, you have a further 14 days to send the item back.
- Your Name
- Order Number
- Product Name
- Reason for Return
- Photos where applicable
3. International Returns
International returns may require additional processing time due to courier services, customs procedures and supplier fulfilment.
Customers may be responsible for return postage and customs charges unless the item is faulty or incorrect.
4. Return Instructions
Please contact Kaurei.co before returning any product. Return addresses may differ depending on the supplier fulfilling your order.
5. Condition of Returned Items
- Unused where applicable.
- Returned with original packaging.
- Accessories and manuals included.
- Original tags attached where possible.
6. Refunds
Refunds are issued using the original payment method used when placing your order.
Once returned goods have been received and inspected, eligible refunds are normally processed within 14 days for UK customers.
7. Return Postage
If you are returning an item because you changed your mind, you may be responsible for the cost of returning the goods.
We recommend using a tracked delivery service and retaining proof of postage until your return has been completed.
8. Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible so we can resolve the issue quickly.
- Replacement where available
- Refund where appropriate
- Repair where applicable
- Return instructions from our support team
9. Items That Cannot Usually Be Returned
- Personalised or custom-made products
- Perishable goods
- Opened hygiene or personal care products
- Downloaded digital products
- Products damaged through misuse
10. Exchanges
Where replacement stock is available, we may offer an exchange for the same or a similar item.
If an exchange cannot be arranged, an eligible refund may be provided instead.
11. How to Start a Return
Before returning any item, please contact our customer support team with your order details.
Email: support@kaurei.co
Please wait for return instructions before sending any product back, as return addresses may differ depending on the supplier.
Need Help?
If you have any questions about these Terms & Conditions or our Returns & Refunds Policy, our support team will be happy to assist you.
support@kaurei.co